Susanne Dansey’s Blog

Comments on and within the UK SMB Community (Formerly ‘UK SMB Girl’)

“How to Demonstrate Business Value through Providing Great Customer Service”

For those going to the Microsoft Worldwide Partner Conference, make sure you look out for this title when booking in for the Symposium Seminars as it would be really good to see you. The code for it is SBS-BG05 if you’re interested.
With only a few days until I get to show the slides I’ve been […]

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Dealing with corporate bureaucracy

This was a genuine letter sent recently…. 
“Rt Rt Hon David Miliband MP

Secretary of State,

Department for Environment, Food and Rural Affairs (DEFRA),

Nobel House

17 Smith Square

London SW1P 3JR

16 May 2007

Dear Secretary of State,

My friend, who is in farming at the moment, recently received a cheque for £3,000 from the Rural Payments Agency for not rearing pigs. I […]

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Small Business Symposium 2007 Agenda

If you haven’t spotted it already, Microsoft have released the agenda for this year’s Small Business Symposium. I’m pleased to see that there are three UK representatives presenting; Gareth Brown from Sytec (nice shiney new site Gareth!), Andy Trish from NCI Technologies, et moi.
Click here for the agenda. (part of the MS partner portal so you may […]

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In the last few weeks I have had a very sad addiction to Facebook and it seems that I’m not alone. After I finally gave in to the email invitations to join it, Facebook has had a really positive effect for me personally. I’ve caught up with friends who I haven’t spoken to for years, […]

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Another case study for Vista and Office 2007

I was reading through my RSS feeds and got to the Office Rocker (Darren Strange). The latest post started to talk about someone I know very well; my accountant and Readycrest’s client! In fact, an accounting website had released an article all about him and his company and a certain Microsoft Small Business Specialist company…
As […]

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Partner Bot is your Buddy!

Got MSN Messenger?
Need to ask a Microsoft Partner related question and are short for time?
Add partnerbot@hotmail.com to your friends list.
Et voi la!
More information can be found via David Overton’s post.

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Cold Calling

Susan has just posted on her experiences on cold calling and it prompted me to tell you something that I’ve been meaning to for a few days now.
Firstly, I don’t think cold calling is the most succesful way to market your business, it works but the return on effort (ROE) isn’t very high. If you […]

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Business Management Techniques

Find out more about what ‘Monkey Business’ is. Peter Day from the BBC’s Radio 4 ‘In Business’ interviews Tim Smit and finds out how he successfully manages his team at the Eden Project by ripping the ‘blinkers from their eyes’.
Download the Podcast here (released in May 2007). The actual interview takes 21:49 minutes
I highly recommend you […]

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Do You Blog for Business? Part 2

A few days ago I posted a question asking for the community to offer any examples of where their blogging has given them new business. I got some great responses (thanks guys!) and I’d like to show you the fruits of one blogger’s efforts.
Vijay Riyait of iQubed posted the following comment on my blog:
“Microsoft in the US […]

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SBSC Quarterly Webcast | June 19th 2007

It’s a US thang but the rest of the world’s SBSCers are always welcome!
Event Description:
Get a pre-launch review of the new “Specialist Finder” tool that will soon be launching on the Microsoft Small Business Center Centre. See how the new competency info is now combined with a Virtual Earth user interface to create a more compelling end […]

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