September 20th, 2006 at 11:00pm |
If you’ve realised that a key part of building a long term relationship with your customer is to remove the common barriers faced in IT then here’s a link for you:
http://www.bcentral.co.uk/business-technology/office-expert/microsoft-office-expert-hints-tips-tutorials.mspx
Simona Milham is a great Microsoft Software trainer. I see her every so often in action and I never fail to learn something new.
And that’s […]
Read the rest of So we just sell this stuff and leave them to it? Right? Wrong!
September 17th, 2006 at 3:53pm |
And so it came to pass that Best Buy teamed up with Carphone Warehouse and sent forth an ‘army’ of computer ’specialists’ to ‘help’ consumers struggling with the digital revolution…
Armed with police-style badges, their Geekmobiles, and FBI type uniforms, the US squad declares it will “campaign across the country, infiltrating Best Buy retail locations to […]
Read the rest of That be thar Geek Squad on our shores Captain…
September 17th, 2006 at 1:39am |
Okay, let’s do a little bit of role play, sitting comfortably? Then we shall begin…
Imagine you are on a yacht, your yacht, with friends and family laughing by your side (or by yourself if that’s your idea of a holiday!) as you sail onwards over the ocean as you toast to the good weather with […]
Read the rest of Where’s your yacht?
September 12th, 2006 at 3:16pm |
“You cannot teach a person something he does not already know; you can only bring what he does know to his awareness.” - Galileo
Think about this statement in terms of your employees, vendor partners, customers, and anyone else you work with; it should help make pitching your thoughts easier…
Read the rest of Random posting as a result of jetlag…
August 12th, 2006 at 12:21pm |
25 years ago today, IBM introduced the IBM 5150 at a trim cost of $1,565 and with just a modest 16k of memory.
Last month Ray Ozzie, Microsoft’s chief software architect told the company’s shareholders that the PC era was coming to an end.
“We’re now in a new era, an era in which the Internet is […]
Read the rest of Happy Birthday PC
July 25th, 2006 at 10:04pm |
The second half of my part of the presentation at the Small Business Symposium at the Microsoft Worldwide Partner Conference is now available to download.
I like this one a lot better than the first half - I think that was down to getting into the swing of things and being used to Vlad pointing the […]
Read the rest of WWPC Presentation: Episode 2
July 22nd, 2006 at 9:33am |
That’s right guys, we’re going to talk a bit about marketing, so just re-adjust yourself after recoiling at the thought and have a think about how you are currently making potential and existing customers aware of what your business is about.
Firstly, how successful has your marketing gone so far? Good? Not sure? Haven’t done any?
Let’s […]
Read the rest of Getting the message out there.
July 21st, 2006 at 9:47am |
For the days when you wish you could rewind and start again, here is a link to an article by Jeff Wuorio on the Microsoft Small Business site.
Seven way to defuse angry customers
Let’s hope you don’t have to refer to it too much…
Read the rest of It happens to the best of us…
May 30th, 2006 at 11:52am |
Have you ever tried pulling a worm out of it’s hole in the ground? You may have a bit of it’s head (or tail - I can never work out how they are put together) and you hold on to it so that it doesn’t bury itself underground. Pull too hard and it stretches until […]
Read the rest of Early birds…
May 9th, 2006 at 12:20am |
So you’ve become an accredited partner! Congratulations! I bet you’re glad that the qualifying bit is over and now you’re thinking what next?
Some of us have been partners for a long time and for you the key to an effective relationship with any vendor (not just Microsoft) is to remember that most don’t hold the same […]
Read the rest of Taking the lead