Comments on: Jobsworths don’t help anyone http://www.uksmbgirl.co.uk/blog/archives/244 Comments on and within the UK SMB Community (Formerly 'UK SMB Girl') Sat, 22 Nov 2008 03:33:02 +0000 http://wordpress.org/?v=2.3.1 By: DonM http://www.uksmbgirl.co.uk/blog/archives/244#comment-19084 DonM Tue, 09 Oct 2007 23:15:37 +0000 http://www.uksmbgirl.co.uk/blog/archives/244#comment-19084 Great post! Working through school via retail sales, fast food and telephone support, I certainly empathize with that clerk. Thank you for showing him the humanity and courtesy the wine-swilling 'tutters couldn't muster. Great post! Working through school via retail sales, fast food and telephone support, I certainly empathize with that clerk. Thank you for showing him the humanity and courtesy the wine-swilling ‘tutters couldn’t muster.

]]> By: My Bad Customer Service Experience « Andys Techie Blog http://www.uksmbgirl.co.uk/blog/archives/244#comment-17679 My Bad Customer Service Experience « Andys Techie Blog Fri, 28 Sep 2007 09:09:25 +0000 http://www.uksmbgirl.co.uk/blog/archives/244#comment-17679 [...] The whole experience of getting it repaired has been terrible. After Susanne’s recent customer experience post i thought i share as well [...] […] The whole experience of getting it repaired has been terrible. After Susanne’s recent customer experience post i thought i share as well […]

]]> By: RFS Blog » Blog Archive » Lessons from the Market http://www.uksmbgirl.co.uk/blog/archives/244#comment-17179 RFS Blog » Blog Archive » Lessons from the Market Sun, 23 Sep 2007 11:32:13 +0000 http://www.uksmbgirl.co.uk/blog/archives/244#comment-17179 [...] See http://www.uksmbgirl.co.uk/blog/archives/244. [...] […] See http://www.uksmbgirl.co.uk/blog/archives/244. […]

]]> By: Karlp http://www.uksmbgirl.co.uk/blog/archives/244#comment-17178 Karlp Sun, 23 Sep 2007 11:29:30 +0000 http://www.uksmbgirl.co.uk/blog/archives/244#comment-17178 Awesome post. In addition to making good points about customer service, it reminds how hard some of the people we interact with have to work every day. I might only interact with 3-5 clients per day. Imagine interacting with hundreds per day -- while standing the whole time? You're almost guaranteed a few bad interactions per day. Awesome post.

In addition to making good points about customer service, it reminds how hard some of the people we interact with have to work every day.

I might only interact with 3-5 clients per day. Imagine interacting with hundreds per day — while standing the whole time? You’re almost guaranteed a few bad interactions per day.

]]> By: Richard Tubb http://www.uksmbgirl.co.uk/blog/archives/244#comment-16734 Richard Tubb Tue, 18 Sep 2007 17:51:24 +0000 http://www.uksmbgirl.co.uk/blog/archives/244#comment-16734 Great post Susanne - far too many points I agree with to comment on them all! Thankfully I think as employers and employees we can all work to improve things for the better. There's hardly a downside to trying to be as good as we can at whatever we do. Unfortunately, we won't be able to do anything about the screaming children at supermarkets. :-) Great post Susanne - far too many points I agree with to comment on them all! Thankfully I think as employers and employees we can all work to improve things for the better. There’s hardly a downside to trying to be as good as we can at whatever we do.

Unfortunately, we won’t be able to do anything about the screaming children at supermarkets. :-)

]]> By: UK SMB Girl » When good advertising goes bananas… http://www.uksmbgirl.co.uk/blog/archives/244#comment-16571 UK SMB Girl » When good advertising goes bananas… Sun, 16 Sep 2007 23:16:50 +0000 http://www.uksmbgirl.co.uk/blog/archives/244#comment-16571 [...] What could you do to get your message out there courtesy of your clients? Do you remember when I posted that it’s easier to motivate your staff if you can connect their work with something that excites them? Looks like the same works for customers! [...] […] What could you do to get your message out there courtesy of your clients? Do you remember when I posted that it’s easier to motivate your staff if you can connect their work with something that excites them? Looks like the same works for customers! […]

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