Feeding back as a customer
July 9th, 2007 at 12:06pm |
I have just had a really bad experience with the way I was treated on the way over to Denver on my flight(s).
No one person is responsible for it and there were quite a few things that happened during the course of the day.
What do I do as a customer? What would motivate me as a customer to complain after having had to go through the experience?
Do I voice my concerns or do I just walk away?
How would you ensure your clients told you how they felt, good or bad, so that you could use it to improve your customer ‘experience’?
Remember: people are likely to tell on average five people about a bad experience and only two about a good experience.
Posted in Marketing
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